Frequently Asked Questions
FAQ’S About Cleaning
Below is a list of the most
frequently asked questions about our cleaning services.
I hope they will be helpful.
Q. Is a long-term contract
required for service?
Absolutely not. Our services are provided as needed to
suit your busy lifestyle. There are no long-term
contracts or obligations required.
Q. How long have you been
We have been providing professional house cleaning
services since 2010.
Q. Are you insured?
Yes. Alert Cleaning is fully insured with $1,000,000
liability insurance to protect your home and to give you
peace of mind.
Q. What towns do you service?
We provide cleaning services for Coachella Valley that
includes: Palm Springs, Cathedral City, Rancho Mirage,
Palm Desert, Indian Wells, Indio, Bermuda Dundes,
Coachella, La Quinta
Q. What all is included in
your cleaning service?
Please review our thorough house cleaning checklist for
a list of services we perform for each type of cleaning.
Q. What is green Home
We pamper all our clients with our Ecofriendly House
cleaning. There is no extra charge for this, The
difference is that your home is cleaned with Natural
Cleaning Products of harsh cleaning chemicals.
Q. Do you furnish the cleaning
Yes. We furnish everything needed to clean your home
free of charge.
Q. What should I expect on my
We will arrive at your home we will be equipped with all
the cleaning supplies and equipment needed to thoroughly
clean your home. Your first appointment generally takes
the longest, as we will need time to get acquainted with
a new environment. Subsequent appointments will move
Q. Do I need to do anything
before you arrive?
The best way to prepare for your cleaners is to
straighten up as much as possible. That way the cleaners
can focus their efforts on cleaning up dust and grime,
not putting things in their places. “It’s best if people
pick up or straighten up their items," like toys and
Q. Will I have the same
cleaning person each visit?
Yes. You will have the same cleaning professional for
each visit. We know how important it is to have someone
you know and trust cleaning your home. You will have a
team of two cleaners (same team) for each cleaning.
Q. What will it cost to have
my home cleaned?
The cost will depend on how large your home is and the
amount of cleaning required.
Q. Do I need to be home the
day of cleaning?
Some customers prefer scheduling cleaning appointments
while they are at work or away for the day, while others
like to be at home during the process. This is up to
you. Regardless of your schedule, you are certain to
receive superior housekeeping service - guaranteed!
Q. Can I skip or reschedule an
If you anticipate needing to change an appointment time,
ideally, we would like a minimum of 24 hours in advance.
We'll move your visit to another, more convenient time
or if you wish, cancel it all together.
Q. How will you enter my home
on my scheduled days of cleaning?
We leave this up to you, whatever you feel most
comfortable with. 1. You may give us a key. 2. You can
leave a key under a door mat the day of cleaning. 3. You
can give us the code to the garage. 4. You can leave the
door unlocked the day of cleaning.
Q. What if I am not satisfied
with my cleaning?
Your complete satisfaction is very important to us. That
is why we offer a 24 hour guarantee. If for any reason
you are not satisfied with your home cleaning, just
simply give us a call within 24 hours of your cleaning
and we will return to re-clean the area you are
dissatisfied with, at no cost to you.
Q. How and when do I pay for
my cleaning services?
We require payment at time of service. We accept most
major credit cards, debit card payments and payment by
check or cash. If you would like to pay for services
using your credit card, please visit our payment center
where you can pay for your cleaning services online.
Eco quality Service It's Our Guarantee.
Call us for your free quote and ask us what we provide,